Terms and Conditions Secure Shopping Guarantee We use secure encryption technology to keep your information confidential. We do not share any information with third parties.Credits Credit will be issued after our warehouse receives, inspects, and processes your return; however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles. (applicable only if we have your credit card number!) Shipping Your order will ship within 2 business days unless you choose overnight shipping. The overnight packages will go out the next business day if the order is received before 5:30pm Mountain Standard Time. There are no exceptions unless you contact us via a phone call and we make special arrangements with you. Phone messages and emails will not serve as an expedited package request as I cannot guarantee that I will be able to get to them immediately. International Shipping There is a 10% restocking fee that is charged for each return unless the product is damaged upon delivery to you. Please take the time to investigate the part you will need for your bike and the correct sizing of riding gear.. We will help you the best we can to prevent returns however it costs us on credit card fees on the back end as well. All returned merchandise must be in the original packaging. All components, and accessories must be included. Mountain Sun Touring Company inspects all returns and reserves the right to return merchandise that does not meet the criteria.These terms are for sales made directly by Mountain Sun Touring Company. If product is purchased through our dealer network, return authorization must come through the dealer at which the product was purchased. Do not return items without notifying us first. Items arriving here without return authorization will be refused and returned at customer's expense. We offer returns on "new" products, not used and abused items. You must return the product in the original box/container UNOPENED. We issue credit to the original credit card used or by company check. Do not attempt to return used items, we don't want them back. NOTICE: Ask questions before you buy, do some research, and make an educated purchase. Once you purchase the product, it's yours. Unfortunately we cannot supply "demo" units. Mountain Sun Touring Company Return Procedure To return a product, please follow the steps outlined below. Obtain a Return Authorization within 10 days please email us the following information: |